Privacy Policy and Personal Information Protection
Industries Technoform Ltd. is committed to protecting privacy and safeguarding personal information. This commitment extends to ensuring the integrity of information and data transmitted via the Internet, email, phone, or other technological means, whether collected or shared with third parties in the course of its activities, regardless of format or origin. Respect for the privacy of our clients and prospects is a key aspect of our dedication to delivering superior service. This Privacy Policy outlines how Industries Technoform Ltd. protects the personal information it holds.
As an entity subject to federal and provincial laws governing personal information protection, including the Act Respecting the Modernization of Legislative Provisions as to the Protection of Personal Information, the Private Sector Privacy Act, the Personal Information Protection and Electronic Documents Act, and the Canadian Anti-Spam Legislation (CASL), we are firmly committed to safeguarding the information entrusted to us by our clients and prospects. We take all necessary measures to ensure compliance with their rights.
Collection and Use of Information
The personal information collected by Industries Technoform Ltd. is confidential, accessible only to authorized personnel for handling requests. The client file contains only the essential information needed to:
- Analyze the client’s or prospect’s needs;
- Prepare a proposal for requested products or services;
- Issue a related contract, if applicable.
Responsibility
Industries Technoform Ltd. is responsible for protecting the personal information it holds or entrusts to third parties.
Industries Technoform Ltd. ensures that its personnel and authorized third parties protect the confidentiality of the personal information they access, regardless of its format or medium.
Personal Information Collected
Personal information refers to any information about an individual that allows them to be identified, including, but not limited to, contact details, email addresses, phone numbers, dates of birth, gender, and banking information.
To fulfill its mission of public protection, Industries X collects various types of personal information through websites it operates, forms, in-person interactions, phone calls, mail, email, and other suppliers. Measures are taken to ensure the information collected is adequate, relevant, not excessive, and used for limited purposes. The information collected varies based on the individual’s status and needs.
For example (non-exhaustive):
- Employees: Name, first name, gender, date of birth, email address, phone number, work permits, financial institution details.
- Public Individuals: Name, first name, contact details, and any information necessary to process requests, including credit card numbers.
- Job Applicants: Name, first name, email address, phone number, CV, and, where job requirements necessitate, background checks, including credit and criminal records.
Information Collection via Google Analytics
Anonymous and confidential information is collected via Google Analytics to analyze traffic on Industries Technoform Ltd.’s website. This data is used solely to improve the quality of services and information provided on the website.
File Information
We strive to maintain accurate, complete, and up-to-date information in our files. If an individual wishes to verify or amend their personal information, they may contact the Privacy Officer (contact details in Section 15). Corrections will be made promptly, and the individual will be informed.
Consent – Collection, Use, and Disclosure
Industries Technoform Ltd. obtains consent from individuals before collecting, using, or sharing their personal information, except in cases permitted by law.
Certain personal information is public under the law and can be disclosed without prior authorization, such as:
- Name of the individual;
- Name of their office or employer;
- Business address and phone number.
Access to Personal Information
Within Industries Technoform Ltd., only employees requiring access to personal information to perform their duties are granted access. Internal mechanisms ensure each staff member accesses only the information necessary for their assigned tasks, with access privileges (read-only, modify, admin) clearly defined.
Telephone Submissions and Transactions
When discussing client or prospect needs, preparing a quote, or issuing a service offer or contract over the phone:
- Consent is implied from the interlocutor, including obtaining consent from all individuals mentioned in the quote or contract.
- If the quote or contract involves someone other than the interlocutor, consent will be obtained directly, in accordance with the Private Sector Privacy Act.
Phone calls may be monitored for information integrity, training, and quality control.
Online Submissions
When completing and submitting a form through Industries Technoform Ltd.:
- The client consents to the use of their personal information for needs analysis and preparing the requested quote.
- The client authorizes an employee to contact them via phone, email, or other means to discuss their file and promote Industries Technoform Ltd.’s products and services.
Online Subscription and Unsubscription
In compliance with Industries Technoform Ltd.’s anti-spam policy, individuals may confirm or withdraw their consent for email communications via our subscription and unsubscription page or by contacting customer service.
Transmission of Information by Email
Industries Technoform Ltd. assumes no responsibility for any damages resulting from the interception, loss, or alteration of any email transmitted to us.
When clients and prospects transmit information via email, such communication is not secure. Therefore, we recommend exercising caution when transmitting confidential information by email (e.g., account numbers, addresses, etc.).
Possibility of Personal Information Being Transferred Outside Quebec
In the event that a transfer of personal information outside Quebec is necessary for the operations of Industries Technoform Ltd., such transfer will only occur if it is determined that the information will receive adequate protection. This assessment will consider the sensitivity of the information, the purpose of its use, the protective measures in place, and the legal framework applicable in the state or province where the information will be transferred. The transfer will also be subject to appropriate agreements ensuring adequate protection.
Measures to Ensure the Confidentiality and Security of Personal Information
Industries Technoform Ltd. safeguards personal information using security measures (physical, technical, or administrative) that are appropriate to the nature of the information. These measures aim to prevent unauthorized access, use, or disclosure of the information, as well as to avoid loss or other harm to its protection.
The server for Industries Technoform Ltd.’s website employs Secure Socket Layer (SSL) technology to ensure the confidentiality of data transmitted to Industries Technoform Ltd. Through this technology, all personal information is encrypted, including addresses, phone numbers, fax numbers, and credit card numbers, making it impossible to read the information as it traverses the web.
Industries Technoform Ltd. is not responsible for any potential transmission of computer viruses by any means.
Although Industries Technoform Ltd. implements security measures to protect personal information and reduce risks of breaches, there remains an inherent risk. It cannot guarantee 100% that personal information will not be subject to confidentiality or integrity breaches in the event of a security violation. Industries Technoform Ltd. invites anyone who suspects that personal information has been compromised to contact the person responsible for the implementation of this policy.
Cookies
A cookie is a small text file saved on the hard drive of a user’s computer. This file is entirely harmless and cannot contain viruses.
To analyze visits to its website, Industries Technoform Ltd. uses Google Analytics software. This software utilizes cookies to record certain visitor behaviors, such as the number of site visits, navigation paths, and the duration of visits. Under no circumstances does the cookie allow for the identification of a visitor.
The data remains completely anonymous and is intended solely to improve Industries Technoform Ltd.’s website based on the needs of its visitors.
Policy Compliance Officer
The officer responsible for the implementation of this policy at Industries Technoform Ltd. is the Privacy Officer:
Mrs . Liette Beaudoin, Directrice Ressources humaines
INDUSTRIES TECHNOFORM LTÉE
10, rue Roger-Dorais. Saint-Rémi, QC J0L 2L0
Phone : 450-699-2424, Ext. 2015
Mail: confidentialite@technoform.ca
As such, the Privacy Officer ensures that employees are informed of the policy’s content and trained to apply it correctly.
In compliance with the law, the Privacy Officer oversees the creation, maintenance, and updating of a registry of confidentiality incidents. Upon request by the ‘’Commission d’accès à l’information’’, a declaration of this registry will be submitted.
Workplace Environment at Industries Technoform Ltd.
Industries Technoform Ltd. ensures the protection of personal information for all its representatives, employees, and job candidates. The legislative provisions are fully applied to foster a healthy work environment that respects the privacy of all employees.